Warranty Terms, Conditions & Exclusions.
XtremeworX Pty Ltd is committed to minimise the down time your valuable investment or business assets by servicing you with the best possible turn around time.
2. If the product is Dead On Arrival (DOA), that is, product fails within 7 days of purchase, simply call XTREMEWORX PTY LTD for DOA service authorisation number (product will be replaced using all reasonable endeavours if stock is available). We will require a customer invoice for our records to give you a DOA authorization number.
4. If a return to XTREMEWORX PTY LTD is authorised, inward freight to the XTREMEWORX PTY LTD office shall be prepaid by the customer, and insure the shipment or accept the risk of loss or damage during such shipment and transportation. Outward freight is prepaid by XTREMEWORX PTY LTD at its designated carrier, within Australian territory.
Any defect or damage of the product resulting from misuse, improper user installation, unauthorised modification, maintenance or packaging, external electrical fault, disasters, accidents, operation or storage of the product in unsuitable environments, use of incompatible software or software with virus nature are not covered by this warranty.
In no event shall XTREMEWORX PTY LTD be liable for any loss of use or loss of profits resulting from a defective product, nor any consequential damages in conjunction with the usage of the product.
While product arrives dead, or not performing to its standard, or missing items, call XTREMEWORX PTY LTD immediately within 7 days of purchase. Consumable products and softwares are warranted to be defect free in the DOA period for replacement only. See clause 1.0 above for details of DOA Service.
STANDARD WARRANTY (RA) PROCEDURE
XTREMEWORX PTY LTD may revise and/or discontinue Products at any time without notice as part of XTREMEWORX PTY LTD’s policy of on-going Product up-date and revision. Revised or updated Products will have the functionality and performance of the Products ordered. The Customer accepts that XTREMEWORX PTY LTD's policy may result in differences between the specification of Products delivered to the Customer and the specification of Products ordered.
The warranty term for a spare part used in repairing Products ("Replacement Part") is 14 days from its installation in the Product or the remainder of the warranty term for the Product into which it is installed, whichever is longer. XTREMEWORX PTY LTD owns all parts removed from repaired Products. XTREMEWORX PTY LTD uses new and/or reconditioned parts made by various manufacturers in performing warranty repairs and building replacement Products. For the avoidance of doubt, the warranty term of a Product is not extended after its repair or replacement. Customer will pay XTREMEWORX PTY LTD for an Advanced Replacement Part when the part replaced is not returned by Customer to XTREMEWORX PTY LTD within 10 days after the date the Advanced Replacement Part was invoiced to Customer by XTREMEWORX PTY LTD. Advanced Replacement's are at the discretion of XTREMEWORX PTY LTD and will be look at on a case-by-case basis. Prices of the part replaced will be at XTREMEWORX PTY LTD's then current standard price and will incur an administration fee of $10.
XTREMEWORX PTY LTD does not give any warranty that the Products are fit for any particular purpose and this Standard Warranty is given in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, trade usage, course of dealing or otherwise including warranties or conditions of merchantability, fitness for purpose, satisfactory quality and/or compliance with description, all of which are hereby excluded to the fullest extent permitted by law.
SERVICE AND TECHNICAL SUPPORT
During the term of the Standard Warranty, upon receipt of notification from the Customer that the Products have failed or are malfunctioning (not excluded by clause 2.1), and in the event that the fault is unable to be rectified using Telephone Support, XTREMEWORX PTY LTD undertakes to use all reasonable endeavors during the Standard Service Hours to make such corrections, repairs or adjustments to or replace such parts of the Products as may be necessary to restore the Products to their proper operating condition. The extent of such support and whether this is achieved remotely or by an on-site visit depends upon the particular Service Offering chosen and purchased by the Customer (as evidenced on the Customer's quotation/Invoice)
The Service Offerings do not include:
A. provision of Services at places other than the Location except where XTREMEWORX PTY LTD specifically agrees otherwise;
B. the correction or avoidance of software defects or errors or the loading or re-loading of a Customer's application software or the Customer's data or any re-configuration of the Products beyond loading the operating system software as carried out before shipment; and a charge will be applied to products that are found to be not faulty, or determined at the discretion of XTREMEWORX PTY LTD to be a software fault, in accordance with the charges scheme.
C. repair or replacement of LCD screens, Flex Cables and other repair parts
XTREMEWORX PTY LTD reserves the right to replace the whole of the Products or any part or parts thereof which may be found to be faulty or in need of investigation even where only a part of the Products are faulty or in need of investigation.
The products or parts supplied to replace the Products or any part thereof shall become the property of the Customer. The Products or any part or parts thereof removed shall become the property of XTREMEWORX PTY LTD. Any part or parts removed must be returned to XTREMEWORX PTY LTD by Customer within ten (10) days of the replacement in accordance with 9.4 above which provisions apply.
If the Customer breaches any or all of the provisions under these Terms and Conditions or the applicable Service Offering or if XTREMEWORX PTY LTD, on reasonable grounds, suspects that the Customer is in breach of the said provisions, the service provisions under these Terms and Conditions and the applicable Service Offering shall be terminated and the Customer shall have no right to make any claims thereunder against XTREMEWORX PTY LTD in any manner whatsoever.
Any service response times stated by XTREMEWORX PTY LTD in the Service Offerings are approximate only and shall not form part of the Contract. XTREMEWORX PTY LTD will use all reasonable endeavours to meet the stated response times but shall not be liable for any direct or indirect loss or damage arising from its failure to meet such response times, howsoever occasioned.
Customer acknowledges that the limitation of liability contained in this clause is reasonable and that the limitation provisions have been taken into account by XTREMEWORX PTY LTD in pricing the Products.
This literature is subject to change without notice. XTREMEWORX PTY LTD / XtremeworX Pty Ltd assumes no responsibility for editorial errors or omissions herein.
“XTREMEWORX PTY LTD” provides a 3 month RTB warranty on all products unless stated otherwise.
Goods returned under warranty will be repaired or replaced at “XTREMEWORX PTY LTD “ discretion
An RA# (return authorization number) must be obtained from our Service Department before any goods are returned. This RA# must be clearly written on shipping label, NOT ON THE PRODUCT PACKAGING, and a copy of original invoice must be supplied.
If an RA# can’t be identified XTREMEWORX PTY LTD will be unable to accept delivery.
Goods should be properly packaged for return, as goods damaged in transit will not be accepted.
XTREMEWORX PTY LTD is unable to accept any returned goods that are not in their unmarked original packaging and in complete "as new" condition.
An RA# does not guarantee either credit or replacement. It is simply an authorization to return goods to XTREMEWORX PTY LTD.
XTREMEWORX PTY LTD will void warranty of any product that has been mishandled, modified or interfered by unauthorized personnel. The removal of any factory seals, serial numbers or warranty stickers will also void the warranty.
Products returned for credit may incur 15% restocking fee at the discretion of XTREMEWORX PTY LTD.
Warranty is void on any item physicaly damaged.
The goods are to remain in title and property of XTREMEWORX PTY LTD until fully paid and cheques are cleared. Ownership of products will only be transferred to the customer when all monies owed to XTREMEWORX PTY LTD have been paid in full.